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| Name: |
HubCap
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| Subject: |
Cancel your credit card before you die
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Date:
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3/30/2012 6:11:58 AM
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Be sure and cancel your credit cards before you die! This is so priceless, and so easy to see happening, customer service being what it is today.
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank.
Here is the exchange :
Family Member:'I am calling to tell you she died back in January.'
Citibank:' The account was never closed and the late fees and charges still apply.'
Family Member: 'Maybe you should turn it over to collections.'
Citibank: 'Since it is two months past due, it already has been.'
Family Member: So, what will they do when they find out she is dead?'
Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'
Family Member: 'Do you think God will be mad at her?'
Citibank:'Excuse me?'
Family Member:'Did you just get what I was telling you - the part about her being dead?'
Citibank: 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:
Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'
Citibank: ' The account was never closed and late fees and charges still apply.'
Family Member: 'You mean you want to collect from her estate?'
Citibank: (Stammer) 'Are you her lawyer?'
Family Member: 'No, I'm her great nephew.' (Lawyer info was given)
Citibank:'Could you fax us a certificate of death?'
Family Member: 'Sure.' (Fax number was given)
After they get the fax :
Citibank:'Our system just isn't setup for death. I don't know what more I can do to help.'
Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'
Citibank:'Well, the late fees and charges will still apply.'
(What is wrong with these people?!?)
Family Member: 'Would you like her new billing address?'
Citibank: 'That might help....'
Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'
Citibank: 'Sir, that's a cemetery!'
Family Member: 'And what do you do with dead people on your planet???'
And you wondered why Citibank needed help from the Feds?
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| Name: |
architect
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| Subject: |
Hub...true story
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Date:
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3/31/2012 8:30:10 AM (updated 3/31/2012 8:32:04 AM)
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About 20 years ago some good friends of my my wife and me were spending some days in the home of a recently deceased never married aunt to inventory the contents etc. The aunt "Miss Nelson" had been suckered into sending money to several sleazy telephone soliciters for "personalized horoscope readings". One morning the phone rings and our male friend answers. The caller asks if Miss Nelson is in. My friend says he is sorry but she cannot speak to the caller and begins to explain why when the caller interrupts "Well it is important that I speak with Miss Nelson because it appears that, based upon my reading of the stars, she is in line for several especially fortuitous days." My friend replies "Well stars or no stars...Miss Nelson is now at the point where all her days are pre determined for her and are pretty much the same day to day."
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| Name: |
Spot Remover
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| Subject: |
Cancel your credit card before you die
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Date:
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4/17/2012 12:49:43 PM
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Amazing! Absolutely same thing happened when my mother-in-law died and we were trying to get the cable disconnected from Charter. I gave them the road the cemetery was on and told them to contact her there.
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