Name:	Talullahhound -	Reply
Subject:	Charter Users esp Parker Creek
Date:	5/29/2017 3:37:48 PM

I am having a problem with the cable service, every evening.  The picture is pixilating, sometimes goes blank, and sometimes comes up and says the station is not available and to try back later.  I just wanted to check and see if anyone else is having the problem.  I suspect the problem is between my house and the pole, but before I subject myself to calling Charter, thought I would check with others.

Name:	prkcrk50 -	Reply
Subject:	Charter Users esp Parker Creek
Date:	5/29/2017 7:55:34 PM

I am in Parker Creek and have not had any problems. 

Name:	Webmaster -	Reply
Subject:	Charter Users esp Parker Creek
Date:	5/30/2017 11:15:02 AM (updated 5/30/2017 11:17:22 AM)

I noticed a problem before we left Saturday. I didn't check the TV signal, but the upload speed should be 7 Mbps but it was .5 Mbps (thats just half a Megabit per second). Something wasn't right. The download speed was good however so it didn't noticabily affect video streaming (ie: Netflix). I was getting kicked off online gaming Friday night (which requires more upload bandwidth). I'll put in a trouble ticket to Charter and you can also. I suggest testing your upload speed at www.speedtest.net to report those findings to Charter. I'd be interested in knowing what they are here also.

Name:	Talullahhound -	Reply
Subject:	Charter Users esp Parker Creek
Date:	5/30/2017 11:20:32 AM

50.24 just now, according to the speed test.

Name:	Webmaster -	Reply
Subject:	Charter Users esp Parker Creek
Date:	5/30/2017 11:26:35 AM (updated 5/30/2017 11:41:35 AM)

That's your download speed. What is your upload speed? It won't be over 7 Mbps because that is the maximum upload speed Charter offers.  My download speed is good also at 80 Mbps (I pay extra to get that speed).

Name:	Talullahhound -	Reply
Subject:	Upload speed
Date:	5/31/2017 12:57:06 PM

4.49 as of a minute ago. 

Name:	Webmaster -	Reply
Subject:	Upload speed
Date:	5/31/2017 5:22:02 PM

It does seem better today.