Lake Martin Topics: Charter Cable internet......

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	Name:	jdlake -
	Subject:	Charter Cable internet......
	Date:	5/27/2006 12:18:35 AM

Charter had a major system problem on their supply lines in the StillWaters area this week (they called it a "head end" or "header" problem). They finally figured out the problem yesterday and corrected it today. My internet service had been out since last Friday until this afternoon, so I feel your frustration. Their 1-800 tech support people (wherever they are) can offer no help in these situations because they are trained to assist with problems at the user terminal, not the supply lines. In the future, make contact with the local office (Alex City) to get updates on the situation and verify that they are working in your area. I checked with them every day this week and got information on the status of the work each time. Hopefully, they have gotten things fixed in our area and our signal will be uninterrupted for awhile.