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	Name:	Ulysses E. McGill -
	Subject:	Verizon Wireless
	Date:	7/4/2012 11:47:29 AM (updated 7/4/2012 11:48:39 AM)

I talked to them for about 40 minutes yesterday and worked my way through 2 layers of technical support. They are sending someone to the area to investigate. They also admitted they have a nationwide problem in various areas that seems to be caused by new software and a new billing plan setup they just launched. Many folks on older plans are experiencing problems. The guy I ending up talking to the most was very helpful and he said everyone experiencing problems should call and let them know. They are working on a solution and want to document where the problems are. When you call, go to tech support. The first level will probably have you do a reset on your phone. When that doesn't work, the second level will ask more questions and then put in a work order to investigate. Let them know that the data issue in this area is wide spread, not limited to one tower, and that you know many Verizon users with the same issue. In my case, voice and texting work fine but the data stream is almost non-existent.

Other messages in this thread:

View Entire Thread

Verizon Wireless - Bob - 7/4/2012 10:08:12 AM

Verizon Wireless - MAJ USA RET - 7/4/2012 11:22:38 AM

Verizon Wireless - NautiqueFrk - 7/4/2012 11:40:09 AM

Verizon Wireless - Ulysses E. McGill - 7/4/2012 11:47:29 AM

Verizon Wireless - mariah1 - 7/5/2012 12:34:46 PM

Verizon Wireless - F1Fan - 7/10/2012 2:48:42 PM

Verizon Wireless - RadioActive - 7/4/2012 6:01:33 PM

Funny - roswellric - 7/4/2012 10:16:20 PM

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