Lake Berkley Topics: Charter Cable internet......

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	Name:	Osms -
	Subject:	Charter Cable internet......
	Date:	5/27/2006 11:50:50 AM

I spent 20 minutes on the phone yesterday before I got a human. The human told me a couple of helpful things. To get to a human say agent four times at the beginning of the recording and you will be put through. When I complained about the service over the past months and the lack of knowledge of the techs, he gave me a number to call to file complaints--866-212-1063. The tech service is handled by an independent company (five guys own and work as techs) from Sylacauga--service leaves a lot to be desired. Call the number above--let's see if it'll help.

By the way, I live off Hwy 34, also.