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	Name:	Lifer -
	Subject:	Since hound wont play
	Date:	5/10/2010 8:38:57 PM

Not that I actually expected her too. This question/answer is a prime example of the difference between education and experience. Obviously I missed the question. I answered (D) have maintenence check the eqquipment. The textbook answer was (c) Change the company standard. Now anyone that knows business, especially manufacturing, would NEVER consider changing set company standards on a one time anomilly such as zero defects.

This whole scenario was straight from the textbook in "Case Study" section that I didn't read. Several of us argued the point, but to no avail. Through the years I have run this scenario by several groups and freinds. All have agreed that based on the info given (D) would be the proper answer. One of them is an effecincy expert for a major manufactuer.

Ultimately what one would do is to check the equipment, note the anomally and revisit the situation at the end of each reporting period. If the trend continues then one would look at retraining the other crews, and then eventually changing standards, but only after extensive study. Yada yada....

But I was REALLY wanting to know what the resident MBA would do.