I didn't make any sweeping statements about retail. My point was that you can find it in retail as well as many other places, and that it is not limited to government employees.
One thing - I don't make sweeping assumptions about any particular group - even the ones that voted for Hillary. There are good people, incompetent people, smart people and stupid people in any group you might devise.
As far as your comment about socio-economic status - ????? I'm a big supporter of retail. I do think it is unfortunate that many companies that are in retail don't train or put an emphasis on customer service. If I have to compete with someone's cell phone that is being paid to take my money, then I consider that a failure of customer service training.
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