Name:   PineNeedle - Subject:   Charter Date:   11/17/2014 10:12:19 AM

Three years ago we got the runaround from the 800 number.  Finally we drove to the Alex City office as you cannot call them directly.  We got great customer service and a great rate.  The girl there told us that when our rates go up the best avenue is to show back up in person at their office and you'll do better than the 800 number.  If you have the time that is what I would suggest.  However don't go on a Friday or the last day of the month as there are long lines of people paying their bills.  Also the Charter office has moved to the Winn Dixie shopping center.  We have also stopped in at the Auburn office before to pick up a new box and got good service there.  Good luck.