Name:   chuckysal - Subject:   Troy Cable / ComLink Date:   5/10/2016 5:31:30 PM

I have a service call scheduled for Thursday at our lake house in Parker Creek to replace cable modem, router, etc., and to test speeds... I asked if the technician could help trace down the problem if the speeds didn't match the advertised package speeds and she said yes.  I will admit that my telephone conversations with Troy Cable have been nothing short of delightful... the people there sounds like they really want to help and make things right for the customer.  They even called me a few minutes ago to explain that they uncovered an issue this morning as to why we weren't able to get online this weekend... they were out of IP addresses that they could issue.  I explained to the lady on the phone how horrible Comlink internet was... compared it to dial-up on busy lake weekends... they said they have swapped out equipment to hopefully alleviate those issues.  Time will tell... I even jokingly asked about fiber at the lake and she said it was on their roadmap to bring it up there...