Off-Topic: Clarity for Hodgiee

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	Name:	MrHodja -
	Subject:	Clarity for Hodgiee
	Date:	5/11/2010 1:32:16 PM

The beauty of management questions is that a lot of times there is no one correct answer. The key to this one in my opinion is the reference to "one month". None of the answer options would be the correct course of action. You wouldn't fire them for doing better than expected. You wouldn't want to chastise the other teams if they met the established standard...and I would think that production records would tell you if the overachievers were slacking on quantity in favor of exceptional quality.

That brings us to changing the standard. I wouldn't do that with only one month's experience of zero defects, as it might truly be an anomaly that isn't easily repeated. I would provide the overachievers with a reward - not necessarily monetary but recognition of some sort (although monetary might spur the others to do better), and watch the results over a period of several months. If it looks like the standard is indeed too low, then raise it (by lowering the percentage of defects allowed).