Lake Martin Topics: Growing Pains are to be expected...

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	Name:	UncleSam -
	Subject:	Growing Pains are to be expected...
	Date:	11/11/2011 1:53:52 AM

I could tell during my one visit that it was the kind of place that would experience some serious growing pains. All summer long people were saying that they needed to open in the summer, but now it's clear that they wouldn't have been at all prepared for the summer season.

They'll spend the next four months learning. It will be hit and miss; my bet is that weeknight experiences will be much better than weekends.

Come springtime, they'll think they have it all together, but a sudden upsurge in business will test them. Then things will drop off a bit, and pick back up in a huge way come May and June. This will be the telling point. If they're not ready for summer business and can't handle it, they might not make it through it.

But if they do, look out!

Given that all of the problems I experienced on my one visit can be easily overcome with experience, some training, and a few changes (let the hostesses seat people, and get some busboys to clean the tables; having the hostess abandon her station for anything other than seating people is a bad idea on a busy night) I have high hopes. I suggest they consider that it's better to have too many waitresses/waiters than not enough. And since I experienced none of the customer-service problems mentioned, I won't address them, other than to say that it's common sense that something like that will destroy the business, no matter how good everything else is.