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Name:
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ot
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Subject:
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Charter HD
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Date:
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5/7/2012 11:52:18 AM
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we have the same problem. we were calling them out to the cabin monthly for awhile. it's always a different person, in their personal truck, not a thing on them or the truck that says Charter, and it was always "you need a booster" "you need a signal amplifier" "this amplifiier is causing feedback, why do you have it?" ......um, you sold it to me last month stating it was my problem.
they have no clue what they are doing. we have a cable card in 1 tv. they were having a hard time getting it to work, after sending 3 different people out, one guy (none of them smart enough to call a tech) said you need to have the cable wire in the "AIR" port..... now lets all think about what his options were on the back of my tv..... AIR, CABLE/SATELLITE, ANALOG .....i politely told him he was the cable guy, and to leave the card with me, i'll sign your paperwork, and get out.... my husband had the tv working with the cable card an hour after he got home.
i tried to watch Desperate Housewives last night and 10 minutes in it started glitching really bad , then froze up. There were only 2 episodes left ..... like forever! the FINALE is next weekend.... i was pretty ticked.
this has been going on for years. don't expect it to change. they are feeding you a line about working on something in the central office, or maybe it's not a line..... but they've been working on it for years!
and we have to many trees to go with dish or satellite.... or so my husband says :)
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