Name:   LoveCamping - Subject:   ...response Date:   6/24/2013 10:40:03 AM

I thought a forum was for people to exchange ideas and personal experiences?  If bad customer service experiences are swept under the carpet and we all pretend that certain places are great they are really doomed to fail.  I will say that they have the finest facility and location on the lake but consistently poor service (we have gone twice with similar results)  is not going to help them survive.  A public forum is the best way I can think of for them to find improvement opportunities (besides the advice I gave the shift manager direct).  If I were a manager of  a place and I consistently got bad reviews I would want to correct the issue(s) and help ensure my own survival.

I understand the concept of praise in public and criticize in private.  But in this case I would feel a little responsible keeping my experience to myself for a large family or group to shell out big bucks, spend much time in frustration for a meal in a place that simply was not worth it.

In fact, if I were a manager of such a place, I would respond in a positive manner to this post for all to see that I was trying to improve and ask for a second chance.