Name:   Talullahhound - Subject:   Harbordocks, again Date:   7/13/2018 12:48:34 PM

When you post about a restaurant, it should be okay to talk about your experience in specifics, if for no other reason that to alert the owner that you perceive a problem and maybe look into it.  

But I have always found that the best way to deal with a restaurant where you percieve there are ongoing problems, is to just not go back.  Don't give them your food dollars and when revenues are down, they will be forced to deal with their problems or go out of business.  The customer perceives it from their point of view and the owner perceives it from their point of view.  It may be a case where they are spending their time on the wrong problems.  A colleague once gave me some sage advice - he said that employees will test you to see how low a standard you will accept and that's what you will get.  Training has to be reinforced  it is not just a one time thing.