Lake Travis Topics: Sinclair's Saturday Lunch

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	Name:	Maverick -
	Subject:	Sinclair's Saturday Lunch
	Date:	3/22/2009 10:35:15 PM

Food was good but the service was horrible. Not crowded at all.

We arrive and inform the waiter we are ready to order when he take our drink order, says he will be right back, 10-15 minutes later he shows back up.

After sitting there for about 30 minutes after placing our order and noticing 2 other parties (one is a rather large party) which came in after us had received their orders I asked the waiter to please check on our order as that made no senses.

10 more minutes goes by, no waiter, so I get up and go find him in the lobby area and inquire about the status of what he found out reply - Oh yea, let me go check.

5 minutes goes by and he comes back and tells us our order was served to another table (yea right, he never put in our order or the kitchen misplaced our order one or the other) and our food would be out in 6 minutes or less. My Father, who is a diabetic tells the waiter (as he is at his wits end) just cancel our order and he say whatever, and my Father's wife knowing that his blood sugar is low says no do not cancel the order, but it needs to be here ASAP.

Food comes in about 6 minutes and I ask for ketchup for my fries, waiter says OK be right back. 10 minutes goes by and no ketchup he comes back by and I ask for ketchup again, oh yea he states and he proceeds to walk 10 feet from our table and opens the door under the cash register and there is the ketchup.

Let just say it has probably been 30+ years since I have not left one penny for a tip, but this waiter was the WORST waiter I have ever experienced in my life and I have had some pretty poor service over the years.

Moral to the story if you go to Sinclair's it appears it is hit or miss on the service and if your waiters initials are JB get up and run out the door as fast as you can.

Now for a brighter note went to Grillin Shack Friday night for dinner and food was good, service was great and the owner was out in the dining room ensuring his customers were happy with their food and satisfied by the service. Owner stopped at our table about 3 times during the course of the hour or so we were there.

So might I suggest that Sinclair's take a page out of the Grillin Shack's book and have it's manager roaming the floors to ensure everyone is having a satisfying dining experience. That is called service, a very easy concept and business 101, and something Sinclair's still has not learned. Not once did we see the manager and he was supposedly told about our issues as our bill cut in half, but what made me mad was that the manager did not come and apologize for the lousy service and thought a 50% reduction in our bill of a whopping $32.00 (before the discount) would make us happy - OH SO WRONG !!!!