Name:	lubdalake -	Reply
Subject:	ComLink Letter
Date:	7/7/2013 10:03:33 AM

We (Com-Link, Inc.) have ordered a new Ethernet Circuit for our internet backbone from AT&T that will solve our bottleneck problem. We currently have a traditional TDM circuit to the internet through Windstream that does not provide enough bandwidth for the higher speeds 24/7. We have underestimated the demands by our customers for the summer months. The speed demands by the influx of laptops to the lake have been enormous. We are pushing AT&T hard to install the circuit as quick as possible. They have stated this morning that the circuit will be installed within 60 days. We will give you credit for the difference in the basic internet $34.95 and your current speed of $59.95 until the new circuit is installed. Our monitoring equipment shows the problem begins around 6:00 p.m. and end around 1:00 a.m. We value you as a customer and apologize for not being able to provide the quality of service that you expect at this time. Please be patient and we will have the problem fixed soon. If you would like to discuss this further, feel free to contact me.

Thank you,

Larry C. Grogan

President

Com-Link, Inc.