Smith Lake Topics: Charter Cable internet......

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	Name:	au67 -
	Subject:	Charter Cable internet......
	Date:	5/27/2006 7:41:24 PM

I am in the Sandy Creek area and have Charter cable and internet. My internet has been fine but the cable quality is continually unpredictable, especially the digital package channels. I too have found it extremely difficult and frustrating dealing with Charter personnel whether it's tech support in West Virginia, face to face conversations with someone in the Alex City office or talking to one of their local technicians on the phone. My opinion is that Charter's administrative personnel are extremely unprofessional and their technical force is either untrained or just incompetent. Whether it's intentional or not, the fact is they look you 'straight in the eye' and tell you a lie. Having personal character is obviously not a requirement for employment at Charter.

I know this doesn't fix your problem or mine, but you can see there are many of us who 'feel your pain.' Without competition, there is not a lot of recourse for us other than venting!