Eau Claire Lakes Topics: Bad Experience at Wahoos

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	Name:	LoveCamping -
	Subject:	Bad Experience at Wahoos
	Date:	11/6/2011 9:39:00 AM

Reply to 11/04/2011: "Visited the Wahoo Grill tonight and waited 3 hours for 2 hamburgers and 2 shrimp dinners. When the food was served the fries and shrimp were cold. It was not the waitress ... it was the management. A table of six next to us had waited longer than we had and said something to the waitress. She called the manager, Jay, to the table and he apologized for the inconvenience and made excuses for the delay. However, when dinner was over and we told the manager how we felt about the food and service he became belligerent and threatened to call the law. He then told us to pay our bill and to "GET THE HELL OUT"! WHAT HAPPENED TO THE SAYING THAT THE CUSTOMER IS ALWAYS RIGHT. I would lIke to say that my family has been in the restaurant business for many years and NEVER have we ever talked to a customer in this manner. I would strongly suggest that the manager get PEOPLE SKILLS WITH HIS CUSTOMERS AAND HIS STAFF!"

I hate to hear this kind of stuff about a local place. I will tell you that my second visit was not as good as the first. The salad was in a plastic bowl and appeared to had been frozen at some point because the cucumbers were almost transparent. The fish was so salty that I had to scrape off the salt coating on top and it was still not edible. I was planning my third trip there to see if they could redeem themselves and try the hamburger but if it takes 3 hours to get one I think I will give it a miss. Perhaps Jay will provide you an apology as I am a firm believer that the customer is always right. Oh, and if anyone gets arrested there you can always call James Bond bail bondsman in Montgomery.