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Name:
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lamont
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Subject:
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I'm done with AT&T
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Date:
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6/15/2011 7:36:00 AM
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I'm off Centerport close to Chuck's. I really haven't had problems with their products however, as of yesterday, I have spoken to 7 different people for a total of 2 hours and 36 minutes to resolve a billing error. Twice, the individuals I was talking to, admitted it was their error and would transfer me to a "specialist" that would execute the reversal. Both times I was cut off and had to start the whole dam process over again. They will not give you their direct # and, when you call back and tell them who you were talking to, they will tell you there are thousands of people working there and they have no way of contacting that person so, you start all over again. So, I finally lost it talking to Robot #7. I asked for a supervisor, told him I WOULD NOT sit on hold for 36 minutes like I did waiting for him. Also easked for DIRECT # to a supervisor. He basically said, I'm nothing special and would be put on hold just like the rest and, he couldn't give me a direct line to a supervisor but, he would have one call me no later than 6:00 yesterday. You guessed it. No call. So, I will start the process again in a few minutes. And yes, for the amount involved, I probably should just drop it but, it has become a vendetta. I'm not gonna let "The Man" keep me down.
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