Off-Topic: I'm done with AT&T

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	Name:	water_watcher -
	Subject:	I'm done with AT&T
	Date:	6/15/2011 9:38:33 AM

The biggest problem with business right now is customer service. You were probably talking to someone in India or China. I agree it is frustrating. I went through the same thing with Comcast in Atlanta. My service was out for over a week. The first person was a "no show" and then comcast said I cancelled the appointment ... wrong. They kept telling me there was not a problem in my neighborhood and it must be a problem in my home. But I knew all my neighbors were out as well and had been calling. Comcast was laying new wire under the street and everyone knew that was the cause of the problem, but could not get any of the CS reps to respond to that.

When a service guy finally came out, I went outside to see if there was service at the box ... nope! ... He found that when they were laying the new wire for future higher speeds ... they cut the existing line coming to the box.

Why it took 8 days for them to respond to this is beyond me.